TERMS AND CONDITIONS/ AGB

How to keep our word. But we will give you all well in writing. A storable version of these Terms and Conditions in PDF format, click here

1. The contract between us
1.1 We must receive payment of the whole of the price for the goods and services that you order before your order can be accepted and processed unless we have agreed in writing to supply goods and services on credit. Once we have received payment or we have agreed to give credit we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

1.2 In the case of goods and services supplied on credit payment is due within 30 days of the date of our invoice.

2. Price
The prices payable for the goods and services that you order are set out in our website.

3. Our right to cancel your contract
3.1 We reserve the right to cancel the contract between us if one or more of the goods or services you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier

3.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

4. Delivery of goods to you
4.1 We will deliver any goods ordered by you to the address you give us for delivery at the time you make your order.

4.2 Delivery will be made as soon as possible after your order is accepted.

4.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your risk and we will not be liable for their loss or destruction.

5. Liability
5.1 If the goods we deliver or services we provide are not what you ordered or are defective or (in the case of goods) are damaged or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods or the provision of the service.

5.2 If you notify a problem to us under this condition, our only obligation will be, at your option: 5.2.1 to make good any shortage or non-delivery 5.2.2 to replace any goods that are damaged or defective; or 5.2.3 to refund to you the amount paid by you for the goods or services in question.

5.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods or services in question under clause 6.2 above.

5.4 By entering into the contract with us you irrevocably authorise us to create electronic signatures on documents required to be signed by you or other individuals or bodies and to lodge on behalf of you and such individuals and bodies all necessary documents with third parties including, without limitation, documents at Companies House and you warrant that you have sufficient authority from the individuals or bodies mentioned in this sub-clause to instruct us on their behalf.

5.5 You must comply with all applicable regulations and legislation to purchase goods and services from us.

5.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have under applicable local law or other statutory rights that may not be excluded.

6. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at info(a)insolution.at and all notice from us to you will be displayed on our website from time to time.

7. Events beyond our control
We shall have no liability to you for any failure to deliver goods or provide services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strike, lock-outs, and other industrial disputes and breakdown of systems or network access.

8. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude or limit our liability to you) the enforceability of any other part of these conditions will not be affected.

9. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

10. Third party rights
Except for our affiliates, directors, employees, or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act to enforce any term of this agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

11. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of goods and services to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

12. Money Laundering Regulations.
Insolution Ltd. may request valid certified identification documents for any client that utilises our services. Any client wishing to utilise an Annual Renewable Service will be required to provide Insolution Ltd. with a copy of a valid passport or Identity Card plus a copy of a recent utility bill displaying the current residential address. Documents and services may be withheld where identification documents are not provided when required.

Stand: 01.04.2008